Wamo Help and support

Support

Great relationships don't just happen, they run on rhythm. Wamo gives you and your partner the system you already use everywhere else in life, redesigned for the two of you. If something is not working, here is where to start.

Frequently asked

How do I pair with my partner?

One of you creates the couple in the app and receives an invite code. The other signs up and chooses "My partner has invited me", then types or pastes the code exactly as it is shown. You'll find your code any time under You, Settings, Account, Manage pairing, and you can get a new one there if you need it, which retires the old one.

Why can't I see my partner's daily answer?

Answers reveal only after both of you have answered, that's the point! Once you've both submitted, the reveal unlocks for both of you instantly.

What's private and what's shared?

Everything is shared between you two, except your You tab, which holds your personal notes and to-dos, and any expense you mark private. Those are enforced at the database level, your partner's app never receives them.

Can I get my data out?

Yes. Remember, Stats, Export data downloads a single JSON file holding your memories, wins, dreams, decisions, reflections, lists, key dates, expenses, moods and private notes. Photos appear as links rather than bundled image files, so save any picture you want to keep from the memory itself.

How do I delete my account?

You can do it yourself, in the app. Open the You tab, tap Settings under Account, scroll to Account actions, tap Delete my account, then tap again to confirm. That permanently deletes your account and your content right away, no email required. If you'd rather we did it for you, email us at the address below from your account email.

Something's not syncing.

Both partners need an internet connection, and changes appear on the other phone within seconds. If something looks stuck, close and reopen the app. Still stuck? Email us with what you expected and what you saw.

I forgot my password.

On the sign-in screen, tap Send reset link and check your email. The link opens a screen where you set a new one. If the link says it is invalid, it has expired, so ask for a new one. If nothing arrives, check spam, then write to us.

I lost my invite code.

Open You, Settings, Account, Manage pairing. You can copy the code from there, or get a new one. A new code makes the old one stop working, which is the right move if you shared it somewhere you should not have.

How do I change my reflection day or time?

You, Settings, Account, Weekly reflection. Pick a day and a time, or type your own under Or another time. The time shown there is the time your phone will fire at.

We're long distance. Does that change anything?

Yes. Turn on "We're long distance right now" under You, Settings, Account. It tilts your daily questions toward each other's real days, and there is a deck of date ideas and a version of every seven-minute activity built for a video call. You both get the same daily question on the same day, whatever your phones think the time is.

We need a break.

Open You, Settings, Breathing room. Pause our shared space freezes rituals and reminders for both of you, keeps everything safe, and never says who pressed it. Either of you can pause or resume, any time. Quiet days is the smaller version, three days or seven, and your partner sees a gentle state instead of an unexplained silence.

My partner left. What happens to our history?

Everything the two of you made is still here, exactly where you left it. Nothing you write from now on is shared with anyone. When the last of you leaves, the couple and everything in it is deleted, and no new partner ever inherits your answers. Export first if there is anything you want to keep.

Does Wamo use AI?

No. Every question, prompt and date idea in the app was written by a person, and nothing you write is sent to a model.

What will it cost?

Pricing is not settled yet. Whatever it turns out to be, you will see it before anything is charged, and nothing you have already written will be put behind a payment.

Where things are

If you are looking for a particular screen.

Your invite code

You, Settings, Account, Manage pairing.

Export your data

Remember, Stats, Export data. Or You, Settings, Privacy, Export your data.

Delete my account

You, Settings, Account actions, Delete my account, then tap again.

Unlink from couple

You, Settings, Account actions.

Pause or quiet days

You, Settings, Breathing room.

Notification settings

You, Settings, Notifications, Open notification settings.

Crisis support

You, Settings, Help, Crisis support.

If you need more than an app

Wamo is not a crisis service and it is not therapy. In the United States, the 988 Suicide and Crisis Lifeline answers calls and texts at 988, and the National Domestic Violence Hotline is 1-800-799-7233. Both are also inside the app, under Settings, Help, Crisis support. Outside the United States, contact your local emergency number.


Contact us

Email support@wamocouple.com and tell us what you expected and what you saw. We usually reply within 48 hours. Wamo is made by one person, so the reply comes from them.

Write to us

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